NOW HIRING: Staff Writers at LoveToKnow

LoveToKnow Staff Writers are needed to create, fix and merge content on a variety of topics. Staff writers will be assigned to certain channels (topic areas) based on their credentials. Staff writers are approved to write and edit content only on areas that apply directly to their specialties or they can select from a list of generalist titles. Individuals may be approved as writers on more than one channel topic. Staff writers work with LoveToKnow Editors to ensure all content provided meets the highest standards.
Job Duties:
  • Staff Writers use their specific expertise to complete writing assignments that meet LTK editorial approval and all guidelines.
  • Staff Writers will be provided with a list of available assignments to claim.
  • Staff Writers must submit a minimum of five (5) assignments and a maximum of ten (10) each week to maintain employment. Exceptions will be granted to allow for sick days and vacations.
  • Assignments entail updating and revising old content, reviewing content for accuracy, creating new articles, rewriting old articles and revamping existing copy.
  • Timely communication with editors and staff regarding assignments.
  • Position is part-time, with flexible hours, and will be done from your home office.
Required Skill and Experience :
  • Specific credentials in a topic area covered within the LTK umbrella that would define you as an expert in that field
  • Excellent writing skills, with logical flow, good organization and impeccable grammar
  • Minimum of one-year professional writing experience
  • Familiarity with a variety of website interfaces
  • Great written communication skills
  • Organized and efficient with keen attention to detail
  • You must have your own computer with appropriate software and a broadband internet connection.
  • Able to work independently with minimal direction
  • Staff writers are compensated by approval of specific piece.
  • Pay is per article and will vary depending on assignments claimed.
  • Most assignments range from $25 to $50 per piece.
How to Apply:
  • E-mail us your resume with location to and reference “Staff Writer” in the subject line.
  • Please provide two writing samples as well as a couple of additional links to your published work online.
  • List the topic areas you want to write on with a brief description of your credentials and expertise for that specific topic.
  • Also, please tell us: 1) about yourself; 2) why you think you’d be a good fit for this job.
Job Type: Part-time

NOW HIRING: Engineering Manager, Platform at The Wirecutter

The Wirecutter is seeking a passionate, results-oriented, inventive software engineering manager to lead the Platform team. This is a new position that reports to the Director of Engineering and manages one of our two distributed engineering teams. Successful candidates thrive in a fast-paced environment, prioritize well, communicate clearly, develop team members, possess a team oriented mindset, and ship quality features that achieve business goals.

As the engineering manager, you will be the hands on lead of the team behind the application and API services that serve our product reviews and affiliate business. You will manage a talented team of 2+ engineers building highly scalable platforms and APIs that power Wirecutter and related properties. You are comfortable working remotely, and ideally have experience working with a distributed development team. You are a leader, but you still have solid coding chops and strive to use the best tool for the job.

The core of this role is rock solid communication. You will be reporting directly to the Director of Engineering, but also working with Project Managers, Product Managers and various other stakeholders. The ideal candidate will value clear and effective communication, and is able to translate technical work into familiar terms for non-technical stakeholders. At the same time, you should be able to communicate to an exact level of detail the technical requirement of a task to your direct reports.

Though you will not be expected to regularly code, you will need to fully grasp code and architecture concerns. We expect the needs of this role to change over time as the Platform team continues to grow and develop. There is an expectation that you will spend approximately 30% of your time doing development work with a goal to reduce that to 0% by next year. You will also perform Code Review tasks which require a comprehensive understanding of the codebase and architecture.

We have a strong focus on scale, reliability, performance and product agility, and that means picking the right tool for the job, while being pragmatic and flexible. We believe building the right thing is more important than building something right (although that is important too). We use agile methodologies to continuously integrate on features and enhancements. We develop in an iterative fashion; creating a minimum viable product and employing appropriate testing to determine future development.


About The Wirecutter:

Founded five years ago by journalists fed up with the time and energy it takes to shop, The Wirecutter (which includes its sister site The Sweethome) developed a simpler approach to giving buying advice: just tell people exactly what to get in one single guide.

The company’s purpose: to help people find great things, quickly and easily. Through rigorous testing, research, reporting, and whatever means necessary, they create straightforward recommendations that save readers from unnecessary stress, time, and effort. We then monetize these guides by enabling our readers to easily purchase the products they are interested in.

The Wirecutter was recently acquired by, and is now a subsidiary of The New York Times Company. As part of the acquisition, the Times is investing in The Wirecutter to accelerate its business through editorial category expansion, development of more robust product features and unlocking new revenue streams.



  • Articulate and drive technical vision in the form of technology recommendations, ideas, and approaches aligned with our product and business goals
  • Develop an in-depth understanding of our existing products and the infrastructure that supports them and facilitate management of existing products and development of new ones
  • Own the efficiency, growth, and delivery of the team, making sure the team is as productive as possible to complete short term and long term objectives
  • Collaborate with the product team on the technical scope and product requirements of development projects
  • Create technical plans and lead implementation efforts for complex projects, refactoring, and optimization efforts
  • Lead and manage a remote team of 2+ engineers, conducting regular 1:1s and other administrative functions for all direct reports
  • Proactive talent growth and mentorship for team members through just-in-time feedback, personal goals, task assignments, and other professional development plans
  • Coordinate successful product and feature rollouts
  • 1+ year(s) of managing an engineering team
  • 3+ years of software development experience with PHP and MySQL
  • Experience development applications using Laravel or similar PHP frameworks
  • Experience developing and consuming restful web services
  • Experience working closely with design and product teams throughout the product development life cycle
  • A deep understanding of software development in a team, and a track record of shipping software on time
  • Excellent interpersonal and communication skills, both written and in person
  • Exceptional customer relationship skills including the ability to discover the true requirements underlying feature requests, recommend alternative technical and business approaches, and lead engineering efforts to meet aggressive timelines with optimal solutions
  • Advanced understanding of object oriented software principles, design patterns, and agile methodologies
  • Strong leadership, project & logistics management, and people mentoring skills
  • Passion for The New York Times’s and The Wirecutter’s mission and commitment to be a part of our innovation and growth


Culture and benefits at The New York Times Company and The Wirecutter:

Though The Wirecutter has physical locations in both NYC and LA, the company promotes and encourages a remote workforce, so that our employees can work in flexible and comfortable ways.

We are committed to career development, supported by a formal mentoring program as well as tuition reimbursement.The New York Times Company offers frequent panel discussions and talks by industry leaders (Sheryl Sandberg, Melinda Gates and Ta-Nehisi Coates are a few recent examples), that we encourage our employees to attend.

We believe diversity fuels innovation and creativity, and we have a variety of employee groups and task forces across The New York Times Company and The Wirecutter dedicated to fostering a diverse and inclusive workplace.

We offer a generous parental leave policy, which was recently expanded in response to employee feedback. Birth mothers receive 16 weeks fully paid, adoptive parents and birth fathers receive 10 weeks also fully paid. Similarly, we offer competitive health and dental insurance, as well as 401k matching.



If interested, send us a resume at

The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual’s sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.

NOW HIRING: Statistical Programmer Analyst




We have an opening for a Statistical Programmer Analyst for a full-time, salaried role in the US.  In this role, the selected candidate will program routine and customized data displays, (including listings, tables and graphics) in accordance with approved Statistical Analysis Plan and shell displays.

Code is to be written using SAS, SAS procedures, or standardized macros.


Other primary responsibilities include, but are not limited to:

  • Creation of safety and efficacy SAS datasets.
  • Creation of project specific macros and formats.
  • Performing data checks as needed, to ensure integrity and correctness of data displays and to understand structure and content of data,
  • Performing QC/validation of datasets, tables, listings, figures to verify the output.


This position requires:

  • A 6 year computer science/math degree or equivalent; MS preferred.
  • Hands-on experience with CDISC/SDTM/ADaM programming.
  • A minimum of 4 year’s SAS programming experience.
  • A high degree of accuracy and attention to detail.

At Chiltern, you’ll join a team of like-minded individuals headed by some of the most dynamic and influential leaders in drug and medical device development today. You’ll work on cutting-edge global research projects in a fast-paced but collegial atmosphere where you’ll have the opportunity to make meaningful – and acknowledged – contributions. You’ll have opportunities to grow personally and professionally and abundant room for advancement along with generous incentive programs.

Chiltern is the leading, global mid-sized contract research organization that listens to client needs to deliver customized clinical development solutions. Chiltern’s team of more than 3,700 works across 47 countries to provide flexible, specialized services, with core competencies in Biopharma, Medical Device and Diagnostics, Oncology, Clinical Analytics and Source. Visit to learn more about responsive solutions that are Designed Around You®.

Chiltern is an EEO / AA Employer and is committed to providing opportunities to minorities, women, individuals with disabilities and veterans.




Permanent or Contract
Full Time


NOW HIRING: SaaS Slack & Email Integration – UX Designer / Software Developer
Headquarters: Raleigh

This a part-time, freelance position. This role is virtual and can be done remotely, however we prefer candidates from North America, South America, or Europe.

Project Brief

We are bootstrapping a commercial Enterprise SaaS application designed to enable highly collaborative strategic planning and goal execution across very large companies.  This application supports a series of both structured and ad-hoc interactions between users. We are at a stage where we need to begin designing and then technically implementing how we will integrate and facilitate our application process steps and collaborative messaging “outside” our application via integrations with “local / native” tools, for example:  Slack, Jira, ZenDesk and corporate email to name just a few.

Ideal Candidate (s)

We seek freelancers that have proven experience designing and developing integrations between collaborative SaaS applications and common enterprise tools which addresses the following challenges:

– What is the ideal User Experience for engineering flows between other collaboration tools?

– What are the best UX patterns for inter-operating with other tool types including Persistent Group Messaging, Ticketing, and Email

– What are the simplest and most elegant technical approaches for enabling the UX around cross tool integration?

— For example:

— Are there Commercial services that might provide sufficient capability for an MVP

— Are there opensource repo’s that might accelerate the creation of robust integration hub that can support many other tools over time


NOW HIRING: Senior iOS developer (Swift)

Mindful Chef
Headquarters: London

Mindful Chef ( is a recipe box company. We focus on the healthy and premium end of the recipe box market and ship all the ingredients that you need to make your evening meals.

We pride ourselves on our innovative uses of vegetables in evening meals that are both gluten-free and dairy-free. We offer the UK’s first and only vegan recipe box, alongside our meat and fish options. We are 2 years old and have served over half a million meals.

As an iOS Developer you will
  • Write excellent Swift code
  • Have a chance to build a greenfield iOS app
  • Work in a stable and funded company with paying customers
  • Collaborate with other team members and developers
  • Work in a fully remote, globally distributed team
  • 3+ years production experience with: iOS apps and REST APIs
  • Excel at communicating with the team remotely (chat, email, Trello, etc)
  • Ability to write clear and accurate code
  • Manage development tasks from assignment through to production
  • Be focused on delivering value
  • Agile, lean, trustworthy, self-starter and a team player
You’ll be a great fit on our team if you’re
  • A pro at communicating
  • Well-experienced working remotely
  • Accountable
  • Looking for a culture that prioritizes shipping products and going to market quickly
  • Confident in your skills and a solid team player
  • This is a fully remote contract position
  • Direct candidates only please. No third parties, no recruiters, no staffing agencies


Apply with your resume, code samples, Twitter / Linkedin / Github links, App store links and other relevant information at

NOW HIRING: WordPress – Customer Support

$30 per hour and minimum of 30 hours per week.

Our team is 100% remote and distributed across the world. We have team members in the US, Canada, Thailand, India, Ukraine, and Romania. It doesn’t matter where you live or what time zone you’re in.

Your main responsibility will be to reply to customers asking for help with WP All Export and WP All Import. You need to love to help others and be able to eeep it friendly even when dealing with difficult customers. You need to enjoy the whole process of turning anxious, confused, or angry customers into happy ones. You must be an excellent writer. We want our support replies to be friendly, easy to understand, and concise.


We are a small team, but we try to give everyone as much flexibility as possible. Flexibility means that you can work in the mornings, or the evenings, or both, or in the middle of the night, or whatever. It means you can take two weeks off to go on a trip. It means you can wake up and decide you don’t feel like working and take the day off without telling anyone.
It doesn’t mean you can work 50hrs one week and then 5hrs the next. It doesn’t mean that you can work two 15 hour days and then take the rest of the week off.


  • Responding to customer support inquiries
  • Adding to and improving our documentation
  • Creating video tutorials/screencasts using Camtasia
  • Aggregating customer feedback and assisting us with development/product roadmap decisions
  • Writing concise bug reports based on support tickets that are a result of bugs in WP
  • All Export or WP All Import
  • Testing development versions of WP All Import and WP All Export
  • Developing add-ons for WP All Import


The only thing we care about is an ability to provide high-quality customer support to our clients. The more of these boxes you can tick the better, in descending order of importance:

  • Minimum availability of 30 hours per week.
  • Expert-level WordPress knowledge. Extensive experience with WordPress including troubleshooting, debugging, plugin development, and WordPress MySQL database structure.
  • At least intermediate-level PHP knowledge. Ability to write PHP functions, work with arrays, and make use of our API:,, and
  • Fast and hands on learner. Able to quickly become familiar with our software and learn new things about WordPress, PHP, and related technologies.
  • Experience with WooCommerce.
  • Familiarity with XML and CSV file formats, phpMyAdmin, XPath, debugging and troubleshooting WordPress themes and plugins via FTP, and cPanel and other web hosting control panels.
  • Experience providing customer service before – either for another company, or your own products or your own clients. Being a freelance WordPress developer counts. You don’t specifically need to have a job in support.
  • Attends WordCamps, meetups, or other industry conferences.
  • Experience working remotely as part of a distributed team.

How To Apply:

Send an email to Use ‘Hiring – Customer Support’ as the subject of your email. Your email should contain the following information, divided into sections:

1. Relevant Skills & Experience

Write a paragraph or two introducing yourself and describing your experience with WordPress. Please describe and include links to your work that you are most proud of, along with a few links to code you have written (on your GitHub account, in a Gist, a plugin, etc). Most people don’t have any code samples or plugins on, so if you do that’s an easy way to stand out.

2. Writing Samples

Please send writing samples in the body of your email – no attachments. The easiest way to stand out is to have succinct yet warm replies, and links to documentation or a screenshot where helpful. The primary reason we pass on candidates is that their replies are too long, even if they are factually correct.

A customer wants to use WP All Export to create an XML feed from their WooCommerce products. Write back and explain to them how they can create an XML feed that looks like this:

<?xml version="1.0" encoding="UTF-8"?>
  • A customer has e-mailed the support desk stating they have a CSV file of products, including two columns – sale_price and regular_price. The customer wants to only import products where the sale price is discounted more than 30% from the regular price. Write back explaining how to do this. Hints: and (div operator)
  • A customer an Excel file and wants to know if WP All Import can import the data. You’ve looked at their spreadsheet and determined that WP All Import will be able to import the data.
  • A customer wants a refund but is outside of our 30 day money back guarantee.

3. Use WP All Import

Use WP All Import by creating a debug installation of WP All Import at and then import the following file as WooCommerce variable products. Include the login details for the /debug site in your e-mail. Import this file:

Write a PHP function and add it to the Function Editor. Pass the product color through your function – it should change:

‘Fish Blanket’ to ‘Shrimp Blanket’
‘Digi Plaid’ to ‘Sgt Bilko Brown’
‘Rasta’ to ‘Pasta’


What are your chances of getting this job?

If you do a good job with the writing samples then your chances are good. We want the writing samples to be clear, friendly, concise, and free of spelling and grammar errors. The previous times we’ve posted this job the vast majority of applicants either got the answers wrong, made spelling errors, wrote long replies, or were otherwise unable to meet our standards.




NOW HIRING: Marketing Specialist

The Opportunity

The Marketing Specialist will ultimately be responsible for all internal and external communications for Artemis. This team member will be an integral part in the development and execution of marketing plans to reach targets from brand awareness to upsell opportunities. The Marketing Specialist collaborates with cross-functional teams to achieve marketing objectives within an entrepreneurial, meritocratic company environment that values and rewards performance, fosters meaningful professional growth and is fun.

The Role

One of the key roles for the Marketing Specialist will be as a content generator for Artemis. He/she will brainstorm and develop ideas for creative marketing campaigns. The Marketing Specialist will conduct research around prospect needs, industry trends, and competitive solutions. The role will also include ownership of all company-related events and social media. Working collaboratively with cross-functional groups (Product, Sales, Pre Sales, and Professional Services), the Marketing Specialist will lead the organization in developing compelling content that aligns prospect needs with Artemis offerings.

Key responsibilities include:

  • Produce engaging, useful and relevant content
  • Write for different media, including press, social media, and email campaigns
  • Maintain social media brand presence and post regularly based on the editorial calendar
  • Author product release emails, blog articles, presentations and internal communications
  • Event planning with attention to detail
  • Competitive research and write-ups

The Person

The ideal Marketing Specialist is a creative marketing professional with extensive experience creating content. He/she invests a great deal of time understanding the industry, along with key drivers of value for prospects and customers. The ideal Marketing Specialist combines a strong work ethic with a creative spirit and an openness to being coached.

The Company

With over 600,000 users worldwide and a global network covering 45 countries, Artemis International Solutions Corporation is a leader in large-scale project & portfolio solutions where investment management and cost control are of paramount importance. Artemis has over 30 years of experience helping companies execute critical and complex projects on time, on budget, and “on value.”

Required Skills and experience

  • Strong written and communication skills are essential
  • Experience in the software industry and general understanding of the trade and its landscape.
  • Coachability and efficiency
  • Strong verbal presentation skills a plus

Behavioral characteristics

  • Exceptional bandwidth and ability to succeed in a dynamic, fast-paced environment
  • Team player
  • Detail-oriented
  • Self-motivated entrepreneurial spirit, creative personality and proven experience working in a team environment

Education and work history

  • An undergraduate degree and/or graduate degree
  • Work experience in consulting and/or a fast-paced, dynamic entrepreneurial environment
  • 5+ years experience in a marketing role

Pay: $60/per hour
Location: United States-Remote
U.S Citizenship is required
This job requires 40 productive hours per week.

To qualify, show us who you are. First, please provide a resume/CV demonstrating the required experience and skills. From there, to help us find the top 1% of talent, we ask that you first complete this brief online language and skills testing. If you meet the minimum standards, you will be invited back to complete a one-week assessment.

This step is designed to assess your skills and your ability to perform functions relevant to our needs. It will also give you a chance to see what the job will be like and ensure you are fully committed and motivated to excel. The activity is strictly a test and is not work product that we will use in any way.

Your efforts on this assignment will give our hiring managers an example of your work to evaluate against the work of other candidates so we can find the strongest candidate for the position. We are looking for the best of the best, and in the event that you do not get the trial assignment quite right, if you show great potential, we may have other positions for you.

Are you up for the challenge?


NOW HIRING: Mobile Developer

Formstack, the most flexible and powerful form building application, is looking for a Mobile Developer to add to its awesome Development Team!

Formstack is an 11 year old company with its roots in Indianapolis. Our customers span 110 different countries, and our employees live and work across the U.S. and the globe. We provide a remote work environment that is flexible and provides great freedom for those who can perform.

Who You Are:

You are passionate about mobile user experience and mobile development with experience on both iOS and Android. You are a problem solver and are motivated to learn. You are a great communicator, collaborative, detail oriented and can see a project through from start to finish. You are able to make decisions on your own but know when to ask for help. You are a team player and enjoy having fun. If that’s you, you might be who we are looking for!

What You Will Do:

This position will focus on creating, improving, and maintaining features specific to our mobile offerings on iOS and Android. You will collaborate with Development, UX, and Product departments on a daily basis to make sure we are creating what our customers need. You will also help instrument our apps to track usage and issues as well as fix bugs and maintain our documentation. You will work closely with cross-functional teams to make sure features ship as they were planned and existing features are updated as needed.

  • 3+ years developing iOS and/or Android mobile applications either natively or using a popular framework
  • In-depth knowledge of Objective C, Swift, Java, and/or JavaScript
  • Experience serving as primary developer of significant applications that are available in both the Apple App Store and the Google Play Store
  • Strong understanding and opinion around good mobile experience
  • Exposure to object-oriented development and API design
  • Git/GitHub experience
  • Experience with Test Driven Development
  • Ability to work remote and with remote team members
  • Excellent written and oral English communication skills
  • Exceptional customer service skills
  • Excellent attention to detail
  • The ability to work independently but also work well within a team environment.
  • The Ability to travel (<10%) for team meetups, conferences, etc.
What Formstack Offers:
  • Remote environment
  • Medical, Dental, Vision as well as company-paid Disability and Life Insurance Benefits.
  • 401k with matching company contribution
  • Daily lunch provided (Indianapolis Office, remote lunch once a month)
  • The most up-to-date technology, including company-issued Macs, the latest software and other tools needed to excel at your job
  • Company-paid conferences and extended learning
  • Yearly company gatherings
  • Generous PTO
Want to learn more about who we are and what we value? Check out this video and apply if you want to jump into the next great chapter of your life!

NOW HIRING: Freelance Content Writer

Mobile Nations is a leading social media and social commerce business that reaches over 40 million consumers a month through its portfolio of brands. From the same people who built Mobile Nations, Thrifter is new startup and we’re looking to build a team of passionate contributors to help make the vision for Thrifter a reality.

The Thrifter mission is simple. We think wasting money is stupid and we want to make Thrifter the resource and community you trust when it comes to financial matters in your daily life or business. We also want to make the notion of being thrifty not suck. It’s not about being dirt cheap and never spending money – it’s about making sure when you do spend money that your hard-earned dollars are stretching as far they can. It’s about living a sensible and awesome life. To that, we also want Thrifter to be as fun as it is educational. Afterall, being smart with your money should be celebrated!


Working remotely and reporting to the Editorial Director, the role’s primary function is to create engaging and informative content at will from a pool of pre-approved topics. Content topics cover a wide range of consumer and business product categories including but not limited to technology, home goods, fashion, auto, personal finance, food, travel, entertainment, and education.
  • Indepedently research each topic as needed
  • Write original, engaging articles and content for our audience
  • Produce content with integrity that is accurate and honest in sourcing of information
  • Complete proofing, editing and quality assurance on all deliverables
  • Manage assigned projects from concept to implementation
  • Optimize content for SEO and monetization

Required Skills

  • Previously published writing samples (minimum of 3)
  • Self-motivated and passionate about saving money
  • Excellent grammar and spelling
  • Native in English (or has fluency)
  • Extreme attention to detail

Preferred Skills

  • Optimize content for various social media channels
  • Shoot and edit professional-quality photos/videos
  • Proven expertise on specific topics (mentioned above)
  • CMS and Markdown

NOW HIRING: Finance and Accounting Analyst

If you enjoy cracking financial numbers, setting down smooth processes, and building great relationships with colleagues and customers, then we are looking for you! The Finance & Accounting Analyst will be responsible for reporting accounting information internally, supporting the expense reporting & budget to actual process, and managing financial transactions with Remote Year’s customers (Remotes), employees, banks, and partners.



  • Own certain monthly accounting tasks related to the monthly close process including but not limited to classification of cash activity, reconciliation of cash and credit card accounts, and reconciliation of other income and expense line items.
  • Drive the implementation and rollout of a new expense reporting platform through communication with employees, creation of training materials, and transfer of employee data between platforms.
  • Assist with the monthly employee expense reporting process through review of employee expense reports and tracking of employee stipend usage.
  • Perform regional budget to actual reporting and coordinate with regional managers regarding regular monthly reporting, one-off budget requests, and budget discrepancies.
  • Help identify and act on process improvement opportunities and document processes improvements through the creation of written training files and employee video tutorials.
  • Streamline consolidation of individual city financial information into consolidated Remote Year financial statements through creation and implementation of a new city level reporting templates.
  • Bachelor’s degree in accounting, finance, or related field
  • 2+ years of demonstrated experience in accounting, finance, or similar role
  • Advanced in Microsoft Excel
  • CPA License (or international equivalent) and experience with QuickBooks Online a plus
  • Fluency in Spanish language a plus
  • Excellent communication and organizational skills
  • Ability to work with minimal guidance and be comfortable operating in a remote work environment
  1. Passion – We are looking for someone who is excited about the unique way that we are changing the world and is ready to be at the forefront of the future of work movement
  2. Ownership – We aspire for autonomy, so be prepared to demonstrate fierce dedication and to take ownership of your assigned work and any new challenges that come your way
  3. Organization – We rely on great time management skills and the ability to stay connected and productive in a distributed work environment
  4. Interpersonal skills – We need someone with a proven ability to work collaboratively and with the ability to connect with and support our customers and employees